Hotwire Complaint - Hotel Reservation
I booked a 4.5 star reservation on Hotwire. I specifically choose a 4.5 star hotel because I wanted the very best in downtown Chicago. I ah gone on all the other travel websites and determined that a 4 star would not be a hotel I would like, I wanted a the best for a special occasion with my husband.
I booked the room and was a signed an average 4 star hotel, not a 4.5 star hotel. I did my research and determined which hotels were 4.5 star. I paid an extra $25 per night to get a 4.5 star hotel and was given a hotel that was rated 4 stars by EVERY other travel sight including AAA, Expedia, hotels.com etc
I will never use Hotwire again. They will not change the hotel or help me in any way. I asked to just be assigned a different hotel but their response was that THEY determine the star rating and basically don't care that EVERY other travel sight rates this rate only a 4 star hotel.
Shame on Hotwire!!!!