Best-Buy Informative - Geek Squad
SOUTHHAVEN, MISSISSIPPI -- August 7th of 2008 I returned a bad gateway monitor, it couldn't be sent off so I was told to get one from stock and there wasn't much to choose from so I got a Samsung 25 inch, tech said he was sorry he didn't have many monitors to pick from but he didn't keep monitors for power users, I'm no power user..
I had troubles with the Samsung monitor from day one but I thought it was my video card or motherboard, I used trial and error to finally nail down the problem as the monitor. I returned to best buy November17 and was told it couldn't be repaired to get another monitor from the shelf. So after about 45 minutes or so I got the only monitor my size they had that would work..when I got to the service desk they then told me the Samsung could be sent off after all. So I said ok I have no choice go ahead, there was nothing else he said he could do and once again gave me a very insincere I'm sorry about that.
The estimated completion date was 11/20/08..I realize it could take longer than that so I waited till 12/01/08 to call the geek squad and was told it was ready and sitting in the floor ready for me to pick up, he was looking at it. I said thanks and went about getting a way up there, I'm disabled and can't drive so I got my son off work to drive me up there..its 80 miles to Bestbuy from where I live then 80 miles back.
Well when I got there they told me there was just the two geeks working and neither talked to me. I called best buy and hit the extension for the geek squad and before I left they asked me my phone number before telling me it was there. It looks to me like it was never sent off if it was sitting in the floor and rather than telling me the truth they came up with they didn't know who I talked too, I just don't believe I was done right from the start, why would they lie?? If it was just 2 of them it had to be one of them.
Also the young man had a smug attitude, he was always very sorry but there was nothing he could do to help me, I asked him if he could ship it back to me so I wouldn't have to have my son take off again and he couldn't even do that..I asked to speak to his boss and he told me he was the boss. He was really young to be a boss. I went to Bestbuy to get a monitor so if I did have trouble I could get it quickly repaired or replaced, now I haven't had a monitor thats worked right since August and I'm out the money for the video card and new computer plus a wasted trip to Bestbuy and now its 12/17/08 and I still don't have a monitor.
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