LOCKPORT, NEW YORK -- I had originally purchased this laptop for my daughter in 2006, within 6 months it broke. I then went through the same as many, with Dell's customer service in India.
The over 4 hours on the phone with a representative that does not speak or understand English, reading from a script. Me being as patient as possible doing as I'm told. To find out that a service person needed to come to my home to fix this equipment.
They then contacted me 3 days later to inform me that there are no service people in my area and that they would send a box to have the equipment fixed and they would send it back. Well, 3-4 weeks later they end up sending a replacement computer because that unit could not be repaired.
What did they send you ask? A refurbished Dell laptop that has now crashed and burned within 5 months of getting it. Again with the service call to Dell last night, 4 1/2 hours on the phone speaking with someone that does not know how to speak English and her only reply being "I'm sorry to hear that" and "um hum"
We then went through her whole script to learn that the motherboard, key board, USB connectors, and ac adaptor are toast.
I then asked why Dell would send me a refurbished model when I had spent $1500 on a new laptop that was broken and was told " That is what Dell does"
Well I'll tell you! If I wanted a refurbished model, it would have been a lot less money than $1500. Don't you think?
I then asked to speak to management. I was allowed to speak with her manager who then lost connection with me. So What did I do you ask? I called back and then.. Went through the whole 3 1/2 hour ordeal over again.
Because the person I spoke to did not understand that I had just done all that 10 minutes prior. He then re-diagnosed the computer with the same effect and he then told me that I had refused the computer to be fixed. I'm truly lucky there was not an imprint of myself on my living room ceiling. So this morning I decided to call a corporate number somewhere in the US, ANYWHERE.
I looked online for numbers and dialed at least 15 of them with no success. No one answers those numbers and the one that did go through, went right back to India.
ARGH! I then found this website to warn folks to NOT purchase from the Dell corporation unless you are fluent in Indian language. Maybe then you could get company satisfaction.
Oh I almost forgot, I called HP last night as well, for my personal laptop that I found I had trouble with. Someone from the US answered the phone and the repair orders were done within 20 minutes.