Wendy's Complaint - Drive Thru Customers - From an Employee
TULSA, OKLAHOMA -- Ok I work at a Wendy's in Tulsa OK (not gonna say which one as most of you will want to shoot me after reading this). Keep in mind I work the drive thru(EVERY NIGHT till 1 am *sigh*)
So here's my top list of things that annoy the piss out of me and my co-workers
1. This IS WENDY'S!!!!
W-E-N-D-Y-S! Not Mcdonalds, not Burger King, Not sonic.
We don't have Mc nuggets we have chicken nuggets, we BIGGIE size here, or at least say large size, but for f*&k's sake don't ask me to sonic size your combo.
They are called kid's meals, not big kids meals, and not happy meals.
We do not sell roast beef sandwiches, whoppers or big mac's! We do NOT have the 5 for 5.55 that arbys!
Asking for any of these things will result in us looking at you like you a complete moron.
2. The word Uhhhhhhhh
One of the most annoying this when I ask someone their order. "Uhhhhhhh I uh want Ummmmm a number uhh 6 with ummmm a uh dr pepper. and uhhh..." Stop it people you are driving me nuts! This will also have us looking at you like you are stupid.
3. Drunken morons.
I'm not against getting drunk, but hell don't come bother us with your drunken stupidity, and you WILL get 5-0 called if I see open bottles. Stay at the bar till ya sober up! Depending on how much we are annoyed these customers get anything from a sandwich smashing to being pulled up waiting for fries while we call 5-0.
4. Water at the window.
Water is still free if you order it at the speaker!. Countless people come up and the first thing they say before giving me change, "can i get a wata?". Which brings me to another point..
5. Plain at the window.
Order your sandwich and be done with it. Realize that by the time you get to the window your sandwich is probably already made and in the bag, asking for plain or no mayo/ketchup/mustard means we have to remake the whole thing. and BAM smash goes your sandwich.
6. False combo's or false sandwiches.
Basically when you say I want a number 2 but get to the window and say Oh I only wanted the sandwich, or say I want a double with cheese and expect to get a combo. COMMUNICATE PEOPLE! If you want the combo say NUMBER whatever, if you don't say NUMBER or at least COMBO then don't expect to get a combo. Ordering a double with cheese with a a coke will get a sandwich and a coke. not the combo. We are not psychic! Doing this will result in dirty looks from the drive thru person as he/she has to re-ring up the whole combo.
One last thing. Most customers don't realize but Wendy's keeps it's employees on a timer.*cough* Nazis *cough* When you pull up to the speaker it starts and doesn't stop till you leave the window. The higher the time the more frustrated employees will be with you. Please be mindful of this and pull forward to check your order/unwrap your food or whatever. If you are the window checking your order and half the crew is staring at you in a homicidal manner, that is your queue to pull up a few feet.
Sorry if I'm going off a bit here I've worked at Wendy's a year and a half, haven't gotten a raise since 2002 and am only making 35 cents more than when i started. I've been told I'm getting raises on my last 2 paychecks and surprise surprise no raises. And no I'm not some lazy slacker or anything, in fact I'm getting employee of the year.
I'm writing this to vent as working back window is probably the most stressful position at Wendy's.