General Motors Complaint - Blown Head Gasket - 2003 Pontiac Grand AM
I own a 2003 Pontiac Grand AM. Let me begin by saying that I am not your typical driver. While my car is five years old has been driven less than 30,000 miles Last week the low coolant light came on so I took the car by my local dealership to have it check. To my shock, with an odometer reading of 28320 the head gasket had blown on my car. The estimate to repair, $1600. I contacted Pontiac customer service and after having my local dealer submit all of the maintenance records for the car I was told that they would be "willing to reimburse 10% of the repair costs". I was insulted. While I understand that the car is out of warranty I also felt that this incident was indicative of a manufacturer's defect. Customer service would not budge. I then asked for a letter on GM letterhead acknowledging that the motor had less than 30,000 miles, that the maintenance records had been reviewed and found to be in order and that General Motors is declining to stand behind the quality of the motor they built. They refused. It's interesting that they are perfectly willing to communicate this very thing verbally but refuse to put it into writing. My husband and I have purchased five new GM vehicles in the last nine years but will never buy another.
In the long run this will cost GM far more than the cost of this repair. Pontiac customer service is anything but.