Verizon Phone And Internet Service Complaint - Terrible Service And Unfair To Customers
MEDFORD, MASSACHUSETTS -- Here goes nothing:
about 5 months or so ago I opted for phone service from at&t and got it ok, then a few days later I changed to Verizon I payed about 140.00 To at&t and then changed to Verizon based on their promotional advice.
Needless to say I lost my 140.00 Dollars and no bad reflection on at&t. I awaited for Verizon to hook up my phone sevice and waited and waited when I finally got it I thought to add internet service so I called it in and techs came and left week after week until two (2) months later when they said they could not provide anything but 768kbps and I was promised 3.0Mbps.
So I said no. And waited until they called me to say they now could assure me 3.0 Service so I said ok lets do it. And I waited and waited techs came and left and finally told me there was too great a distance for me to get 3.0, And I got Netzero 56k which is okay. But then Verizon offered me 1.5Kbps what seemed like a reasonable price so I dropped Netzero and got 1.5Kbps lo and behold it stunk got kicked out of sites slow page loads and fast foul mouthed representative talking down to me and hanging up the phone when I'm asked for a manager, then some nice lady from Verizon calls me and gets me to use their security suite which btw sucks big time as I got a virus it could not get rid of and they said I must have had it b4, so I cancelled their suite and they were going to issue a prorated discount which took for ever and taxed me on the whole thing though I cancelled.
Anyway so you won't get bored ill try to make this short I just got a bill from Verizon and they can't tell me anything about it because it is from a third party which I know nothing about they want me to call them and I said no because it is on their bill and they should have a record of it and since I did not ask for any other party I am not calling them and giving them my info.
As of today I have spoken to five (5)reps one gave me a bad time on the phone and hung up another did not know what to say another supervisor told me she was going to boot her computer and would talk later, she hung up on me. Finally I called again and was directed to someone else who directed me to someone else who directed me to some one else who asked too many questions not related to my call and no good came out of it.
My December bill is off the charts and I don't know what else to do so if someone out there has any good advice for me to do except to sit and wait please let me know, I would be grateful just as long as you don't work for Verizon.