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Kay Jewelry Complaint - Unpleased Customer - 2 Caret Diamond Bracelet

2 Caret Diamond Bracelet - Complaint
Review by dekay on 2008-12-17
FLOWOOD, MISSISSIPPI -- I was given a diamond bracelet for my 2007 Christmas gift. A few months later a diamond fell out, so I took it back to Kays and had it replaced no problem. I got it back and another 3 or 4 months go by and another diamond fell out. I talked to the manager and he said that he could replace it and if it happens again, he will replace it. Now its a few months later and the third diamond has fallen out and they want replace the entire bracelet.

I am very angry at this point and will contact their home office to settle this. I will probably never shop at this company again.
Comments:
Posted by bargod on 2008-12-17:
At least their working with you to make things right. It's only the product that sucks not the service.
Posted by Principissa on 2008-12-17:
Why are you angry that they are REPLACING your bracelet? They seem to be doing right by you so I don't see any reason to complain.
Posted by jktshff1 on 2008-12-17:
Princi, I think they meant they won't replace it.
Posted by old fart on 2008-12-17:
Did they mean want or won't...? very confusing...
Posted by Principissa on 2008-12-17:
Sorry, I was confused.
Posted by KenPopcorn on 2008-12-17:
Not to worry Prin, I can't make any sense out of it either.

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