Days Inn Complaint - Amarillo Texas Hotel is Disgusting
AMARILLO, TEXAS -- To Days Inn Corporate Headquarters:
December, 2008, My aunt Margaret and I, checked late into Days Inn, 2102 Coulter, Amarillo, TX 79106 A ground floor room- non smoking. When we entered into the room we found offensive odor from cheap air freshener spray and a XXX porn show on TV, then I pulled sheets back and found several black pubic hairs. This room was obviously not cleaned at all. After my aunt called and asked the front desk to find us a clean room, the desk clerk responded by telling us he was going to charge us half the hotel cost for the room we were in and the cost for pulling the sheets back, like they were used. My aunt, upset, demanded her entire bill credited to her credit card and we left that night.
Exhausted from the long drive and upset we found a clean room that actually was considerably less in cost. My observation of this hotel is that it was rented by the hour. Could you please inform us to which Days Inn is used by the hour so we will avoid these hotels in the future?
Please write and inform me on how your company handles situations like this. I will then forward your letter on to the local health inspectors and better business bureau’s and various organizations that recommend hotel accommodations.
Thank you for your understanding.