RCN Informative - Worst Service - Internet
MASSACHUSETTS -- I ordered RCN internet five months ago and everything was working fine until two week ago. It was down for one weekend and then it is occasionally down for night (I am not at home during the day time though). Even when it is working, the speed is slow (~800K out of claimed 1.5M) and doesn’t support the VPN connection to my company any more. While the worst part is that you can’t find people to help. I called the tech support number (1-866-832-4726) three times during 6pm-10pm in three days and had waited for 20, 50, and 30 minutes respectively but only heard the recorded message and no live person picked up the phone. I have given up my hope for this company to fix my problem.
The only worry I have right now is whether I could find a live person to cancel the service tomorrow.