Discover Card Complaint - Solicitation And Poor Customer Service
I only just signed up for a Discover Card; I haven't received it in the mail or used it yet. However, I just got off the phone with customer service cancelling the card.
The reason for this is the Solicitation practices of the Payment Protection Plan department. I declined the Payment Protection Plan when I signed up. I had a call last night about it and made it very clear that I wasn't the slightest bit interested. The gentleman on the phone had a lot of trouble grasping that and kept on pushing, and so I eventually hung up on him. Tonight, another call from a woman who obviously didn't care that she'd just annoyed the heck out of me by calling AGAIN.
Funnily enough, when I called to cancel the credit card, then man that I spoke to refused to accept that I wanted to cancel my card. He ignored my request to cancel the account a couple of times, instead telling me how great the Discover card actually is. I told him that I had rung to cancel the account, and that is all that I want to do, and I don't want to hear another word out of his mouth except to tell me that the account is cancelled. He started to explain that I was going to miss out on the great low interest rate on the Discover card. At this point I asked to speak to his supervisor, and his supervisor went ahead and cancelled the account.
I don't trust Discover Card, I don't like Discover Card, and I think it highly irresponsible that a consumer credit company is so incredibly pushy. I would suggest you stay away!