Hilton Hotels Complaint - Hilton Honors Guest Program - Beware!!!!
I was a Hilton Honours silver tier member, having spent a few thousand USD with Hilton in a particular calendar year. Subsequently, I did not stay with Hilton for slightly more than a year, and when I wanted to, I discovered my account was inactive. I called customer service and they reactivated my account, but all my points were wiped out. They explained that once the account becomes inactive, all the points will be forfeited. I found that to be totally ridiculous as none of their general marketing literature tells you that the points have an expiry date and my last account statement from Hilton still states I am a silver tier member with all my points intact!
What a way to treat their clients. Will certainly not stay with them again. Very disappointing of a chain hotel like Hilton.