Xerox Informative - R45 Cable Not Included With Printer
This was my first Xerox purchase and I am disappointed. I finally set aside time to install the printer one night and when it was time to connect the R45 Ethernet cable, it wasn't in the box.
I did not scour their Web site looking to see if this was included since it IS needed to make the printer actually work, I DID think it was included. But I was wrong.
This is a waste of my time and I should have just ordered a Brothers laser printer like I did last time. This was on sale for Black Friday so I ordered for this reason and now am regretting this purchase.
Xerox - why don't you just pack everything up in the box that is needed and try making people happy so they will continue buying your products?
I tried to call Xerox only to get on that usual “menu merry-go-round” and told I had to call another number then press #1 and then press #1 again. I don't have the time to sit on the phone calling all over the United States. I did try your “chat” which was not live at the time even though I did call within the hours that “chat” was supposed to be live.
It all amounts to a loss of time for me and when I am running my business and don’t have all this time to spare, it just makes me not want to buy anything else from Xerox if I have to worry about parts that are NOT included in the box.
I will buy the cable this time since that is easier than returning your printer but I don’t think I will buy anything else from Xerox (whether on sale or not). The money I saved on this sale was lost in the extra time I wasted making phone calls, buying the necessary cable and reviewing this product so other people would be know this cable was NOT included with the printer.
After I use this printer I will review functions, usability and features, etc.