Applebees Complaint - Treatment of customers at several Applebee's Restaurants
RALEIGH, NORTH CAROLINA -- On several occasions, my family and I have visited your restaurant and we have always been disappointed. Letters have been written before and we have received no reply. We decided to patronize another of your restaurants, hoping that the others were isolated incidents. Rather, our dislike of your restaurant was simply amplified. We walked into your restaurant on Capitol Blvd. in Raleigh, NC, on May 12, 2001, at just before 3 o'clock in the afternoon. The restaurant was full, but not overly busy, and we were told the wait would be approximately 10-15 minutes. Several other parties came in and were seated in the smoking section, which was not a problem because we had specifically asked for non-smoking. Then a party of two entered the restaurant and was seated almost immediately at a four-top booth in non-smoking. We were a party of four and we were still waiting. We questioned the host about this and he shrugged it off, saying he would try to get us seated "soon." We were highly offended and he did not attempt to either explain or apologize for what we assumed was an oversight, but he implied was an intentional mistreatment. We wanted to stay and eat, simply because we had already waited and we were very hungry. Then the host walked by us with a sneer and shook his head, laughing. We stood up, walked out, and had a pleasant dinner at the Outback where we were seated promptly and treated courteously.
To help keep me as a potential future customer, I would like the following:
We will never again patronize your restaurant, so sending gift certificates is unneccesary. I would appreciate it if you would apologize personally for the mistreatment and ask the host who was so rude to also apologize. Words can go a long way towards amending a situation like this. Perhaps you could send us gift certificates for the Outback, because we will be eating there in the future.
At the very least I would like a response from your company regarding this incident, unlike in the past.