Tracfone Complaint - I Would Never Buy A Tracfone Again!
IDAHO -- I purchased a TracFone about 8 months ago around April of 2007. I thought it would be a good start for my 15 year old daughter to learn some responsibility. This way we would have to purchase minutes ahead of time and she could not run up a huge bill. I had to call TracFone’s line activation department around 9 times over a period of 6 days to get the phone activated. There computer showed the wrong cell phone provider in this area. When we finally got this resolved the phone worked great, no problems.
After about 8 months the antenna on the phone broke, no big deal. You know how teenagers can be a little rough. TracFone was great about it they said it was still under warranty and they sent me a reconditioned phone as a replacement. Well here is wear the things started to go bad. They sent the phone to Fortson, Georgia instead of Idaho. I gave my address to the TracFone representative and she repeated it back to me. How she got so confused I will never know. I gave her my ZIP CODE twice. Instead of 7-10 days it took about three weeks. OK no big deal I can kind of understand. I have the phone now and it looks like new. My daughter should be up and running in no time, yea right. I called the line activation department one to three times a day over a period of 6 days for up to 35 minutes at a time.
I was hung up on twice. I was told maybe the phone they sent me wasn’t working properly, so I bought a new phone and more minutes. They transferred everything over to the new phone. I have called twice a day for two days. I was hung up on once. I was transferred from one department to another. I still don’t have the phone activated. The last conversation I had with them, I asked if I could be reimbursed for the phones and the minutes I have purchased. I was told I would be reimbursed for the one new phone I bought, not the phone they sent me under warranty and not for the minutes. There policy is that they don’t reimburse for minutes. I explained that I purchased the minutes in good faith, they told me the phone would work in this area. In fact my original phone worked great for 8 months.
I asked if I return both phones and I can’t use the minuets why can’t I be reimbursed for minutes not used? They said it’s their policy.
When you speak to some one at TRACFONE it‘s hard to understand them. I have been hung up on three times. They speak in a thick accent. I can’t get a hold of someone in the USA. The people I do get a hold of just have me repeat what the last person had me do. I explained about the cell-phone provider in this area being Alltel and that’s what worked on our first phone. They just seem to be following a prompter on a monitor in front of them asking the same questions and running me through the same tests and solutions and none of them work.