Nortthwest airlines Complaint - Bad flight
NEW ORLEANS, LOUISIANA -- I very recently flew Northwest airlines with about 30 friends and family. Our flight was leaving New Orleans at 918 am. Getting there early as they suggest, we arrived at 630 am. Upon arrival we learned that there was a 2 hour delay, because of a part missing on the plane, neeedless to say, we were irritated , but understanding. While waiting the 2 extra hours, they came and said they would need yet another hour, pushing our flight now till 1218. Still we were understanding but after a long vacation just wanting to get home. Finally at 1218 they put us on the plane. 20- 30 minutes after boarding the captain came on and said the part they put in was the wrong one, and we had to get off the plane! They then said they would bring in another plane from detroit to come and get us to take us home... 3 hours later. Now our flight was post poned till 330 pm. Then they said they were just going to fix the origional plane , and we would go home as soon as the could fix it. Which they did, and we finally made it home at 630 that evening. For some this may not have been a big deal, but for me, i had 2 little kids at home waiting for me on hours on end. Not to mention half way through our wait they came and gave us a 5.00 certificate for our troubles, what an insult.
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