[X]
Write ReviewJump to 
10
Helpful
Votes
Votes
Transworld Systems Informative - Uncalled For - Debt Collection
Debt Collection
COUNCIL BLUFFS, IOWA -- Where to begin...Today at 1:14 I received a call from a debt collector from transworld I did receive a bill from them and the amount they were asking for was not the same amount that the bill stated. Okay now here is the part that really bothers me the man who called said that I needed to get the matter taken care of I told him that I was not able to since it was the holidays and I have one child who is in and out of the hospital for medical problems he then began to badger me and say that it did not matter and I had to pay now I told him "sir, you can't get blood out of a rock I cannot pay you the whole thing right at this moment". He then said in a very rude snide tone fine, we will pursue this matter by other means, and hung up on me I did not think that he was very professional and I was not done speaking to him since I was trying to tell him I could make about 1/2 the payment not the whole thing so I called back and asked to speak to a supervisor, when he got on the phone he was rude, vulgar and he kept interrupting me. He told me I should not have incurred the bill I told him my son was sick and he needed the medical help or he could have possibly died, the supervisor said I don't care and I asked him if he had any children and he said, "yes actually I do, would you like some wine for your cheese"? So I told him all I was trying to do was let them know that I was going to make a payment but not in the whole amount since I was not able to and he told me to quit being a baby and they do not accept payments.
At that point my wife took the phone I am not a rude person and choose not to be rude back but sometimes bullies like that will not listen to reason. She told him that she had worked claims for 10 years and that was not professional and he said whoopty dooh I am scared she then told him if he was going to talk like that to hang up. All I can say is I am shocked that anybody would let someone talk to customers like that especially when some have sick kids and there seems to be no light ahead for a while. I will not deal with them in any matters and I am taking them to the bbb.
At that point my wife took the phone I am not a rude person and choose not to be rude back but sometimes bullies like that will not listen to reason. She told him that she had worked claims for 10 years and that was not professional and he said whoopty dooh I am scared she then told him if he was going to talk like that to hang up. All I can say is I am shocked that anybody would let someone talk to customers like that especially when some have sick kids and there seems to be no light ahead for a while. I will not deal with them in any matters and I am taking them to the bbb.
Comments:
Posted by KenPopcorn on 2008-12-18:
You need to send them a registered cease and desist letter. Additionally, there seems to be some violations of federal law here. Take a look at Bebtor Basher's blog on here, she has some great tips as well as links to sites that will give you sample letters.
Posted by jktshff1 on 2008-12-18:
Here is the link to the Genral's (Debtor Basher's) blog.
You are right, she has some good info there.
http://www.my3cents.com/userBlog.cgi?id=4084
You are right, she has some good info there.
http://www.my3cents.com/userBlog.cgi?id=4084
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
