RCA/Thomson Complaint - T.V. Sucks And Very Bad Customer Service - RCA HD44lPW62
REDDING, CALIF. USA, CALIFORNIA -- Well..December 20, 2005 We bought this TV Paid $1940.49 for it. Two and a half weeks later I noticed it had a white dot on the screen which means the beginning of the pixels being lost. Called where purchased and they were very rude and not helpful at all but after I complained severely, they exchanged it, we also had to drive 2 hrs to pick it up at their other "Target" store. Now remember this is number 2 and the date for having that one was January 13,2006. Doing great then on December 1,2006 the color lamp went out. Got the run around from RCA finally got them to send a tech out, he said the lamp will be here in two weeks. two weeks later it was done and that night it worked for 20min and stopped. Again I called RCA and same old thing. The tech came out again but this time he told me RCA was out of the lamp and it would take 3 to 4 months to get one. OH I GOT PISSED HELL NO! So I started to call RCA it was about 10 to 20 calls before they said the lamp will be in very soon. Now remember the date we are in the end of December 30,2006 at that time I also asks them, that we wanted to buy an extended warranty on it, Sandra who said she was a supervisor told me at this time we are not offering one for that T.V. I said Why? She would not answer. It's still not fixed. On January 11,2007 it was done and I was giving a warranty cost $199.00, at that time I asked the lady on the phone this will cover any thing that goes wrong with the T. V. right? She said yes Ma'am. That is not the end, On October 3,2008 the lamp went out again. So I did like I did before and got the same feed back but this time they told me that the warranty did not cover the lamp.
Oh I was sick and started to call again, mean while my husband said we need to pay for it up front so I don't miss the games, a guy thing LOL so I did it cost $241.31 which is more that that damn warranty is. I have been on the phone more than 8 times try to talk to someone that can help me and all I get from them is Oh I am so sorry ma'am. I finally said to them give me the # to Corporate Headquarters and talk with someone who has some senses. Their answer was sorry ma'am we don't have a # for them. I can go on and on about more that happened but the bottom line is RCA should not be building a product that only lasts half a year or maybe a year, when we pay so much for it. RCA was once a very well known name and the top of the line. I will never buy a RCA again and I will tell everybody who listens not to buy one and I have also called BBB and will be calling the federal trade commission.
Bottom line we want a full refund back from both. Does any body have the # for RCA corporate headquarters? Please help
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