Symantec Complaint - Complaint - Norton 360 and Secure Online Storage
I purchased Norton 360 about 5 weeks ago. I've used Norton Security software before and had no problems, but NOT this time! Nothing but problems from day one. When I purchased Norton 360, I also purchased 27GB of online storage. I backed up files from my laptop to the secure online storage. Three days later, my laptop crashed and very little info was able to be retrieved from the hard drive. Thank goodness I had the online storage, right? WRONG!
I guess that it's so frigging secure that even the Norton folks can't access it - actually, they couldn't even find it! I find that out today after communicating/live chat with Norton customer support for the past two weeks!
I demanded a refund and plan on finding other software for my online storage.
It just makes me sick that I backed everything up, my computer crashed, and can't access the files I backed up!