Royal Caribbean Complaint - Unusable Rewards Certificate
NEW JERSEY -- I recently redeemed a rewards certificate from an AT&T charge card for $500 for Royal Caribbean. Unlike the certificate we received from a Royal Caribbean charge card, this certificate can not be used for onboard credit, excursions, gratuities or even payment if the reservation was made by a travel agent (a procedure suggested by RC on their annoying phone message while you wait for a human being). After six calls to Crown and Anchor as well as corporate guest relations and including a few transfers without any spoken indication the person was 'dumping' me in someone else's lap, I have now concluded that we have a $500 credit that can only be used on a future cruise. BEWARE the fine print!!! What is the point of such narrow parameters for this certificate? As you might imagine, getting out there seems less enticing right now. Our next cruise will be on Holland America in the fall; we are getting tired of 3 1/2 hour stops in San Juan. It's hard to believe that in these tough economic times travelers who are one cruise away from Diamond plus status cannot find anyone to help in this situation. Of course, it tells me that individual customers have no voice at Royal Caribbean.
Wonder what Mr. Goldstein will say when all of the irate individuals eventually add up to economic difficulties for him?
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