Westwood Auto Mall Informative - Terrible Service
DEDHAM, MASSACHUSETTS -- I recently bought a used car, 2004 Infinity, from this dealership. Now I know why used car dealerships have the reputation they do, it is truly deserved!!
Some of these issues may seem small, but based on the fact that the economy is tough right now, one would think that companies would go out of their way to treat customers with respect and provide superior service. Not the case here.
1-I was given only one key. When I asked for another they said I could go to a dealer and get on and that since it's a used car, they only provide what they are given by the precious owner.
2-No owners manual. Same answer as before. May not seem like a big deal but how to you program garage door openers, find out service information and schedules, locate fuses....all seem minor until you need them.
3-One screw holding the rear plate. No big deal right? But what if you can't get the screw that is there out. Might that be why they only put one in? Pretty lazy!! Now I have to find a way to get the other screw out in order to secure my plate.
4-No floor mats. Oh guess what, the previous owner didn't have any so I guess I don't get any either. Another problem that must be mine since this dealer feels that their retail customers are not worth making happy.
5-Getting a failed state inspection sticker since they have advertising plate frames that are not allowed by the state. (they are off now as I would not advertise them unless I re-write the copy to say "Westwood Auto Mall @#$%s", not that I think of it, I probably will.
When I called the dealer asking for the above items, I was told no since it's a used car. I told them how upset I was and that I would never buy a car there again, refer friends or family and will in fact tell people to avoid them, the managers response was "is there anything I can do for you?" Are you kidding me!!
This place is horrible!!!!!!!!!!!