Abercrombie & Fitch Complaint - Sensor Left On The Shirt I Purchased - Store Manager
Store Manager - Complaint
CAPITOLA, CALIFORNIA -- My husband bought me a shirt at the Abercrombie & Fitch store at Vally Fair Mall in San Jose, only to realize a few days later when I wanted to wear my new shirt that the sensor was still attached.
I went to the store at the Mall in Capitola ( nearby town ) mad that I have been inconvenienced to make another trip and waste my precious time just to have a sensor removed from the shirt. I did not have my receipt because I threw it away once I realized that I was going to keep the item. The manager of the store told me that there is nothing he can do about it without a receipt. He offered no time and no other options; such as looking up the Credit Card Number to find the purchase. He just said that it is a company policy and there is nothing that he can do about it.
How it can be possible that a customer who shops and spends its precious dollars at the store has to be punished for the mistakes of the employees. I asked him, if it was my responsibility to supervise the employee at the cash register while she was checking me out to prevent that from happening.
I also asked him how does he think that customers will keep coming back to the store if they are being treated this way. His response was that Abercrombie & Fitch already has lots of customers, one more or less... it doesn't matter. I mentioned that I spent $300 only this Christmas season shopping for gifts at the store, on which he replied that anybody can say that. His behavior tells me that he doesn't care for customers who shop at the store but thinks that already popular brand name will keep creating revenue for the company. I'm aware of how this business model will fail the company in the long run, because people who overpay for the item that they purchase, expect at least a decent customer service.
I left the shirt at the store just to demonstrate to the manager how somebody who paid for the shirt can't even have that shirt. But he didn't seem to get it or care for it.
I had sensors left on clothing several times when I shopped at Victoria Secret, A&F, Urban Outfitters... They were removed without a request to show them a receipt, and moreover seemed apologetic about the whole thing.
In hindsight I feel stupid that I let my emotions get in the way, and as a result lost what belonged me. But whatever, I certainly would rather lose a shirt, than be a dick to a people who don't deserve it.