Verizon Complaint - Phone and internet Never bundled at $67.99 price
CARROLLTON, TEXAS -- Never usually complain, but this situation is totally ridiculous. Moved to new apartment, had phone service transferred and was offered FiOS internet at bundled rate for $67.99, agreed to that and received order#. Paid bill for first few months not really paying attention to it, notice I was paying too much called at first was told I miss read the bill everything was fine. Went over bill and found out I was paying way to much, called in several times transferred many times received some credit then told you will have to reduce you internet speed to get promised price. Internet already slow and totally wireless no jacks installed for direct connection, will cost 50.00 to have that done because not done initially.
Now being told I must pay over $80.00 a month, I give order number and they can't find it in the system no notes, rude supervisor, over all bad service will have to pay no other service in apartment complex, contracted with Verizon.