NATIONWIDE -- I can write pages about how this company does not pay claims and abide by contracts. This saga has been going on with them since 25 November to pay for a 10 year old water heater. They requested a maintenance log which I provded them along with a 14 page document. I am willing to send this document to anyone who wants all the details. Basically I have made over 10 phone calls and sent them e-mails and they still did not make a decision. Nationwide Home representative tell me that claims can take from 2 days to 10 days and one representative said that "we don't have time frames". I have all the factual documentation you need. If you have ever had or currently have Nationwide Home Warranty and considering legal action, e-mail me at firstname.lastname@example.org. Since they are based in New York, I am seeking an attorney who will take a class action lawsuit.