First Franklin Loan Services Complaint - Have No Heart - Home Loan
PITTSBURGH, PENNSYLVANIA -- I have two loans with First Franklin and I pay my loans by quick collect and I found out that my home will be foreclosure on the 6th of next month. First Franklin did not send me any mail to inform me of this matter. I found out that the store where I was doing the quick collect was using the same account number for both loans and all the money was going to the same account number no matter the amount was for the larger or smaller loan. This have going on for three month for the large loan. When I called them in August I was told that the small loan was paid up for a year. I ask how? Because I did not do it. See First Franklin saw that all this money was going into that small account and they saw that some of the amounts was the amount of the large loan. They should have call me and ask why I was paying so much money in the small loan and nothing into the large loan.
Now I can't get First Franklin to put the money into the right account and now they are going to foreclose on my home next month.