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Onefax.com Complaint - Free 90-Day Trial - Total Blunder - Do Not Subscribe

Review by Cher3 on 2008-12-20
Onefax.com offers a service to consumers of receiving or sending faxes via computer or email. I signed up for the advertised 90-Day Free Trial. Then while reviewing the phone numbers the company had for selection of your new fax number I realized that they did not have any in (or near) my area code. My business is a very local business so I realized I had to cancel this 90-Day Free Trial and seek out a different service.

Recap - Ordered the service and cancelled same day. When cancelling the service I asked for an email confirmation back that the request has been received and processed. Then I receive an invoice from this company. I email back their support and billing department and reiterate the cancellation. They email me back a Ticket Number!

I of course reply that this must be handled immediately by a manager. To date I have received 6 Tickets from this completely inept company. This has been ongoing since October - I really can't believe it.
Comments:2 Replies - Latest reply on 2008-12-20
Posted by Ponie on 2008-12-20:
Although it's a pain to have to go through all this, can you send them a certified, RR, letter telling them you canceled?
Posted by FireDragon on 2008-12-20:
When you email many sites for support you get a ticket number and as such you must BE PATIENT and WAIT and maybe up to a week or two and then if nothing happens try re-sending again..Alas DEMANDING is over the top, DO NOT ever DEMAND it's rude, and ONLY DEMAND ie: get more agressive after some time ie: a month or two have passed or maybe 3-4 weeks basically...

"They email me back a Ticket Number!

I of course reply that this must be handled immediately by a manager. To date I have received 6 Tickets from this completely inept company."

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