Kmart Informative - Do Not Make Online Purchases W/Kmart Or Sears!
LONGVIEW, WASHINGTON -- I have had the absolute WORST experience with an online order....Kmart has failed and continues to fail in every possible way. It's ridiculous! I ordered an item on 11/26, received the wrong item on 12/4 and it's been a nightmare since. First of all, if you call the 800 customer service number, they can't help you-because they have to transfer you to their ONLINE people (they should train customer service people in all areas). I have spoken with many of the online people-and many are new and have no idea what they're talking about. The first woman I spoke with said she exchange my item-and send out a call tag for the wrong item I had. Turns out that's not how it's done! You have to re-order the NEW item (if it's even in stock-which my item was not-and the first person I spoke with neglected to tell me this-or any info. for that matter). That means you have to spend DOUBLE the money for 1 item, and wait who knows how long (it's been 3 weeks for me) to get your money back for the FIRST item!!!
Long story short....I no longer have any item (even the WRONG item) because I sent it back, and I still do not have my MONEY back either.
Kmart/Sears I feel they are an older company and the reason why they're not doing well is because they have not grown fast enough to set up a good solid online system. I would NEVER recommend ordering from them!!! I have been ordering things online for nearly 10 years-and NEVER has this happened to me.
oh, and PS when you speak with the online people and they put you on "hold" but there's no music-they're actually putting you on MUTE so you can't hear what they're saying/doing, but they can hear you-common trick-when they do this, ask them to actually put you on hold-it'll get you faster service. (because they get in trouble if they put you on HOLD too long, but if they put you on mute-it still looks like they're talking to you)