AT&T Cable Services Informative - AT & T Uverse Customer Service -- Incompetence Reigns
Wow. Where do I begin with the nightmare. I signed on in the summer to consolidate phone, internet and cable TV to save money in this economy. Technicians one after another, have come out. 4 in the first month or two. Each will give a different reason as to what the problem is. Some have been very nice and I know it's not their fault the company they work for is fragmented and the left hand doesn't know what the right hand is doing. There is absolutely no accountability when you call for technical support and are told someone will come out at a scheduled time. I have spent a ridiculous amount of time on the phone when they have not shown up or charged me on my phone bill/uverse for something I did not sign up for (Third party charges--and you have to call several more numbers to begin disputing the charge).
This is the second or third time AT & T has scheduled an appointment with me for a technician to come out during a two hour window to fix my cable service. I knew from prior experience with them that there was a very good chance they would not show up again. They did not show up. 12:00 to 2:00 PM in the Chicago area they were to come out. At 2:15 dispatch called and said how sorry they were (I've heard this too many times before)and the technician would be there by 3:30. Never showed. I spent an hour on the phone trying to get an answer as to when exactly they were coming. No satisfactory answer. I asked for several managers. I was talking to people in Michigan. When I couldn't get through on the customer number to check on appointments, I called as a Field Mgr. They were not able to guarantee anyone coming today either. I finally got a number of someone in Illinois who said the best he could do was try and get someone out on Monday morning. I demanded a months' credit for shoddy service. But of course, I have to spend my valuable time calling yet another number to get that credit.
AT & T, it looks like you have bit off way more than you can chew. You marketed for service that you could not provide. It appears you have put greed ahead of meeting your customers' needs. I regret trusting the salesman who sold me this bill of very bad service.
AT & T, if you are going to ever build a reputation for having integrity (which you currently have no integrity or credibility)then you need to stop selling your services until you can take care of the customers you already have properly.
Chicago Area, IL