GNS Complaint - Poor customer service
I made the mistake of getting a "free" trial of the colon med 700 product without reading ALL the fine print. The product did not work for me so no harm no foul, right? Apparently, they can go ahead and charge you and send you another set of pills, even if you have not requested it, because they assume that it is working for you. I contacted them right away to find out why I got the $80+ charge on my credit card. Two weeks later I got an answer to my email stating that it was right there in the "terms and conditions" which I should have read.
I cannot fault them for that as I don't generally have time to read the lengthy legal mumbo jumbo for every product that I buy. With that said, I had informed them that I didn't even open the package that has come and was wondering if I could go ahead and send it back for a refund. The answer "NO".
Be aware of the "free" trials everyone. If you don't read the fine print or forget to call in the 15 days you signed up for the free trial, you will pay.
I consider this poor customer service. And as a consumer I have chosen to refrain from purchasing anything from this company or their subsidiaries.
Thanks for listening.