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Kodak Complaint - Esp3 Printer And Bad Service - All In One Esp3 Printer
All In One Esp3 Printer - Complaint
COLORADO SPRINGS, COLORADO -- I bought a KODAK ESP3 all in one printer. Installed there operating CD into my computer. I now get a pop-up that takes up the whole middle of my computer screen. It reads that a RUN DLL ERROR LOADING has happened for this KODAK product. I reran there CD software. This did not help. I contacted them at there support number. I was told to run the CD again. I was than told to remove there program in my add and remove file. This only removed there un-install program from that file. There programs are still in my computer, several places. I am unable to remove them, or use them, or fix them. They said remove from your HARD DISK DRIVE C. I refused, for fear of further damage to my C DISK DRIVE, as informed by computer security programs. Then they demanded I down load a program from the net. My security came up and informed me of the dangers of down loading a program from the net with a UN-KNOWN PUBLISHER, SO I requested a better way.
I was told than they can not help me, as the supervisor screamed over my voice. I gave them all my information. Told them if they did not fix this problem, than I would continue in a legal way. They than said, fine, I can not talk to you now. So, here I am with a broken printer and computer. I can not replace, fix, or use, unless they help. I will need to go buy replacements to do my work with, until they figure out what to do about the bugs in there product. There has to be a better way to correct this problem. I do not think letting a stranger with a communication problem, over the phone, remove files in my hard disk drive C, or downloading a UNKNOWN PUBLISHER/ UNIDENTIFIED PROGRAM from the Internet, into my computer, is a smart thing to do.
ESPECIALLY from a stranger on the phone that is up set and screaming over my voice to do it, or they will not help and now will not talk to me. What is wrong with this company????? I am not just going to shut up and go away.
I was told than they can not help me, as the supervisor screamed over my voice. I gave them all my information. Told them if they did not fix this problem, than I would continue in a legal way. They than said, fine, I can not talk to you now. So, here I am with a broken printer and computer. I can not replace, fix, or use, unless they help. I will need to go buy replacements to do my work with, until they figure out what to do about the bugs in there product. There has to be a better way to correct this problem. I do not think letting a stranger with a communication problem, over the phone, remove files in my hard disk drive C, or downloading a UNKNOWN PUBLISHER/ UNIDENTIFIED PROGRAM from the Internet, into my computer, is a smart thing to do.
ESPECIALLY from a stranger on the phone that is up set and screaming over my voice to do it, or they will not help and now will not talk to me. What is wrong with this company????? I am not just going to shut up and go away.
Comments:
Posted by PassingBy on 2008-12-21:
Download the software from Kodak's web pages. Your security program probably does not recognize Kodak software but it will be safe.
Posted by JohnInSoCal on 2008-12-21:
I'm not sure but I think the error you are receiving is because your computer does not have the right drivers installed. But I have to ask if you really are wondering why the company will not help you now? In my job if someone brings up the threat of taking things to a legal level we automatically stop all discussions and give them the number to our legal department. It is sad to say but I am not surprised they wont help you now. I hope you get the issue solved.
Posted by MRM on 2008-12-22:
With regards to the error shown when loading the Kodak program, there might a software conflict with other programs. I would try to remove the conflicting software.
Posted by jktshff1 on 2008-12-22:
I agree with Alley & John,
Seems as if you need to get someone to help you on site that is more "IBM Compatible" than you are. The people were trying to work you through it, and you wouldn't do what you were told.
Unless you have some really good software, sometimes there are going to be "parts" of programs left after an uninstall.
You protection software is not going to automatically recognize many things that you download.
Kodak did no wrong here.
Seems as if you need to get someone to help you on site that is more "IBM Compatible" than you are. The people were trying to work you through it, and you wouldn't do what you were told.
Unless you have some really good software, sometimes there are going to be "parts" of programs left after an uninstall.
You protection software is not going to automatically recognize many things that you download.
Kodak did no wrong here.
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