Kodak Complaint - Esp3 Printer And Bad Service
COLORADO SPRINGS, COLORADO -- I bought a KODAK ESP3 all in one printer. Installed there operating CD into my computer. I now get a pop-up that takes up the whole middle of my computer screen. It reads that a RUN DLL ERROR LOADING has happened for this KODAK product. I reran there CD software. This did not help. I contacted them at there support number. I was told to run the CD again. I was than told to remove there program in my add and remove file. This only removed there un-install program from that file. There programs are still in my computer, several places. I am unable to remove them, or use them, or fix them. They said remove from your HARD DISK DRIVE C. I refused, for fear of further damage to my C DISK DRIVE, as informed by computer security programs. Then they demanded I down load a program from the net. My security came up and informed me of the dangers of down loading a program from the net with a UN-KNOWN PUBLISHER, SO I requested a better way.
I was told than they can not help me, as the supervisor screamed over my voice. I gave them all my information. Told them if they did not fix this problem, than I would continue in a legal way. They than said, fine, I can not talk to you now. So, here I am with a broken printer and computer. I can not replace, fix, or use, unless they help. I will need to go buy replacements to do my work with, until they figure out what to do about the bugs in there product. There has to be a better way to correct this problem. I do not think letting a stranger with a communication problem, over the phone, remove files in my hard disk drive C, or downloading a UNKNOWN PUBLISHER/ UNIDENTIFIED PROGRAM from the Internet, into my computer, is a smart thing to do.
ESPECIALLY from a stranger on the phone that is up set and screaming over my voice to do it, or they will not help and now will not talk to me. What is wrong with this company????? I am not just going to shut up and go away.