Continental Airlines Complaint - Nobody Would Answer Phone
CLEVELAND, OHIO -- Continental Airlines has one telephone number for reservations for domestic flights - 800 523-3273. On the two days when a snow storm hit the East coast and most flights were cancelled, NOBODY answered the phone at Continental. For 17 straight hours, all I got was "We are unable to answer the phone at the moment, please call back later."
We were not contacted about the flights that were cancelled, although they took our phone number and email when we bought the tickets. And NO EFFORT whatsoever was made to re-book our flights.
This was Friday, Dec. 19 and Sunday, Dec. 21, 2008. We were told on Sunday that they couldn't get us out of Cleveland until Dec. 24th!
Suspiciously, the flight out of Cleveland to the East coast was cancelled, with no reason given, yet flights on other airlines went out.
In order to make reservations, I had to drive 30 miles to the Cleveland airport and stand in line to talk to a reservation agent.
Terrible customer service.