Expedia.com Informative - Tips From An Employee
LAS VEGAS, NEVADA -- I have worked for the company for several years. I feel for everyone who has had difficulties with their travel plans, though I just wanted to offer some tips that may help you in the interim.
1) If you have specific needs or questions that need to be addressed immediately, set aside a little time and CALL. Try only to email if absolutely needed (time differences or constraints, or for little questions). Each department (Flights, Hotels, etc) has a different group of people assigned to customer emails and not all of them will offer much additional information to their guests. I was one of the few who did thorough investigations for guests with questions about their travel, and consistently had happy guests replying to thank me for my help. It is my wish that every CSR representative with ANY company took the time to do the same.. as a little bit goes a long way; but we all know not everyone will be willing to go that extra mile.
2) Take a few extra minutes and read the terms and conditions thoroughly before (and after) booking your travel. It is all extremely important to your reservation, whether it is fascinating or not! This information will hold you liable for any decisions (or in case of no-shows, non decisions) that you make. I always suggest that people 'shop' before they buy.. read the details of the hotel. If it's a 2 star, don't expect the Four Seasons. You get what you pay for, and the details are all right there. Something that I do before I travel is to check tripadvisor.com (an awesome travel review site) and read up on the experiences that previous guests have had at that hotel, whether 1 star or 5 star. If you have a bad experience, write a review on the hotel on the website you book with. Most valuable booking engines (Expedia, Yahoo, Travelocity, etc) all have reviews available for you to access and places for you to write. All companies use these reviews as a basis to earmark a particular hotel property as a possible location to cut. For example, if you were a manager of a store, would you sell a product that people didn't like/didn't purchase? It doesn't make much business sense to do so.
In the long run, no valuable booking engine wants you to be unhappy. It's really all based on how you handle things and how you go about contacting the company. Do I have the answers for everything, for every situation that each of you have gone through? No, but I have a lot of heart for the travel industry and try my hardest to make my guests as happy as I can; and my goal is for my guests to have trust in me as their travel agent.
Meanwhile, if anyone has general questions I'm glad to address them here as best I can.
Hope that everyone has a blessed holiday!