National Floors Direct Complaint - Beware Of Deceitful Company
ATTLEBORO, MASSACHUSETTS -- I wish I had done my homework before hiring National Floors Direct who offer a NEXT DAY INSTALL in their marketing. It's been five days since they first arrived here and the job still is not complete. My husband took 2 days out of work and had hundreds of dollars in loss wages because of this. We were told the job would be done in two days. The first half of our floors were done on the first day. The second half, however, is still not complete after 5 days. We've been lied to be customer service representative and assistant managers and people in the install dept who made promise after promise to have people call, show up and nothing! All they keep doing is apologizing and coming up w/ several excuses which contradict each others excuses. They offered us a $250 credit for future installs...NO THANK YOU. I will never hire them again. To think that their sales representative sat in our kitchen, talked w/our kids and drank our juice while selling us this awful service is bothersome.
Don't hire them they lie and do NOT INSTALL THE NEXT DAY. And more importantly they tell you that the contract you sign DOES NOT guarantee the install in the NEXT day, or the day after or 5 days after!