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Buy.com Informative - Don't Return Items To Buy.com - Bluetooth earphones
Bluetooth earphones
ALISO, CALIFORNIA -- I purchased two bluetooth earphones. They didn't work as advertised. I called Buy.com to report this and they told me to follow the instructions in the box. I returned the items according to the packing materials and instructions included in the shipment. They included a self stick shipping label with the item addressed to blue light something or another at K-mart in Georgia. (They would not admit they delt with K-mart but later admitted to it). I waited a month to see if they had received them. I have a shipping receipt saying they did. They told me time and time again they didn't receive the items even though I had proof they did. I had the charges reversed on my debit card. They fought it and I ended up paying for the item that I returned to them.
They won't return my items and won't refund my money. I'm certain I'm not the only person who is victim to this scheme. Wish I could sue them. Price was about $128.00.
They won't return my items and won't refund my money. I'm certain I'm not the only person who is victim to this scheme. Wish I could sue them. Price was about $128.00.
Comments:
Posted by Soaring Consumer on 2008-12-22:
I suggest that you go to a different branch of your bank and attempt a charge-back again.
Then if they take the money back a second time you should sue them in small claims as you have proof that they have the item and you can add additional damages on top of it.
Then if they take the money back a second time you should sue them in small claims as you have proof that they have the item and you can add additional damages on top of it.
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