AT&T Cable Services Informative - Lack of Communication
SAN DIEGO, CALIFORNIA -- 14 Dec 08: Waited for a technician between 0800-1200 for installation, but technician never showed up.
15 Dec 08: Tried to install the service but Uverse installation found that they couldn't get a signal to the house so a repair had to be made to one of the access points. They stated that once the outside cable and source had been repaired, the technician will come in and finish the installation. Repair couldn't be accomplished that day so the technician said that they will come in first thing in the morning to complete the job.
16 Dec: A technician found defective wiring outside the house and failed to tell us this fact. Instead we waited all day long just to find out that we were re-scheduled for the installation due to the repair of another defective part. Customer service representative told us that once the part was fixed we would be "escalated" priority for installation. Right now we will be scheduled for a Dec 31st installation just in case. Customer service said that they will give me a call (1000-1100)the next day for the status of repair. Customer service once again fails to call.
19 Dec: I call in to check the status of repair and they said that part was fixed and they will be calling me that day for a installation within the next two to three days.
20 Dec: I receive an email from AT&T stating that I've been scheduled for installation on Jan 6, 2009! I wonder what happened to my 31 Dec installation? I call in telling them my situation and how I'm a telecommuter, and later that day, I receive a voicemail from a supervisor stating that they can't do anything about my situation and that was the next available slot.
20 Dec: I cancelled the order. The problem with this whole situation is that I am a telecommuter and I need an internet connection to do my job. I'm sure AT&T finds it acceptable to waste everybody's time with runaround promises knowing that more customer will take my place anyways.