ZGallerie Complaint - Customer Service Horrible, Package
REDDICK, FLORIDA -- I have had horrible customer service about a Christmas internet order I made. I paid to have priority mail. My order arrived with the items thrown in the box. some of the items had fallen out of the packaging. My order was incomplete. I was to get a box of six fancy pencils. One was thrown in the box willy nilly. When I first called when it wouldn't be to late to get me the rest of my order on time. I was on hold for 25 minutes and they kept putting me on hold when I finally got through. They told me that they would correct the problem. It hasn't been corrected and tomorrow I travel for Christmas. No gifts. I've been on hold so far waiting for my call to be answered for 43 minutes. One message said due to high volume call back at another time. Now that doesn't surprise me.
If other experienced the same as me. I want a refund on my shipping and a credit for the products that didn't arrive on time! If they ever answer the phone!