Federal Express Corporation Complaint - Federal Express Home Delivery - Do You Really Want To Use Them???
Resolution Update on 12/26/2008:
I finally got the package delivered on Tuesday. It seems that Fed Ex was trying to deliver to an address in Medinah, IL. I am located in Roselle, IL. Address label on the package had the correct address and city name, I guess this was not sufficient for Fed Ex.
, ILLINOIS -- I was getting an important package which requires a delivery signature being shipped to my home address. Shipper provided me with a tracking number on Thursday December 18. I looked the status and noticed that the city name was miss-spelled. I called Fed Express customer service and was assured that this is not an issue, because they use zip codes. I also asked them to read the street address and it did match my home address.
After looking at the tracking data Saturday, on December 20 package showed being on truck for scheduled delivery... I spent the whole Saturday at home waiting for the package to be delivered. Fed Ex truck never showed up and when I checked tracking log Saturday evening... I found a new log entry at 8:45 PM... “Customer not available or business closed “...
I was angry!!! Called Fed Express Customer Service and told the representative that whoever entered the log was a liar and I need to talk to a manager in Carol Stream... After being put on hold and waiting few minutes … was told that the Carol Stream location was closed and that they could not get in touch with anyone... I asked for Carol Stream phone number but was refused…
Monday Morning I did not see any status updates so I called Fed Express Customer service and insisted that I need to talk to Carol Stream manager.
I was told that Home Delivery is closed on Mondays and that they will transfer me to someone who can help me. I was transferred to Customer Advocate Team member and she explained that no one was at Carol Stream location and I would have to wait until Tuesday for center to open up…So I went to work…
Around 9:30 am I looked at the Fed Express tracking log and noticed that there was a new entry at 8:33 AM stating that the package was on a truck for delivery!... I took off from work and drove quickly home…. I was at home at 10 AM… No missed delivery ticked on the door… GREAT!!!…
About noon I checked status again and there was another entry at 10:40 AM stating “Local weather delay, delivery attempted”… looked outside with disbelief… It was sunny and skies were clear!!! Another log LIE from Fed Express Home Delivery!!! I called Fed Express customer service and talked again tot the representative from Customer Advocate Team. They could not get a hold of anyone in Carol Stream again... and have no means to track the driver…
I am faced now loosing another day from work on Tuesday…. and even not sure if the driver will even show up on my street tomorrow…
I feel sad that DHL is no longer doing business here... this leaves me with the only logical decision... to give all my shipping business to UPS!!!
Tracking number XXXXXXXXXXXXXXXXX
Ship date Dec 17, 2008
Estimated delivery Dec 23, 2008
Destination ROSETTE, IL
Service type Home Delivery-Direct Signature Required
Weight 22.0 lbs.
Status Delivery exception
Dec 22, 2008 10:40 AM Delivery exception CAROL STREAM, IL Local weather delay, delivery attempted
8:33 AM On FedEx vehicle for delivery CAROL STREAM, IL
Dec 20, 2008 8:45 PM Delivery exception CAROL STREAM, IL Customer not available or business closed
10:09 AM On FedEx vehicle for delivery CAROL STREAM, IL
4:03 AM At local FedEx facility CAROL STREAM, IL
1:01 AM Departed FedEx location CHICAGO, IL
Dec 19, 2008 8:45 PM Arrived at FedEx location CHICAGO, IL
Dec 18, 2008 9:35 AM Departed FedEx location HENDERSON, CO
4:56 AM Arrived at FedEx location HENDERSON, CO
1:58 AM Left FedEx origin facility ENGLEWOOD, CO
Dec 17, 2008 7:03 PM Arrived at FedEx location ENGLEWOOD, CO
6:10 PM Picked up ENGLEWOOD, CO
5:12 PM In FedEx possession LITTLETON, CO Tendered at FedEx location
5:12 PM Package data transmitted to FedEx