Dodge Complaint - 2000 Durango w 4.7 liter engine bad design
TWIN CITIES, MINNESOTA -- First, I meticulously maintain all my vehicles. I regularly have all driveline fluids replaced, and have it properly maintained, and have always changed the oil at 3,000 miles. My previous vehicle was a Chevy Astro which at 318,000 miles did not use any oil yet, and I had no service work ever done on that engine.
The dealer just told me that my Durango is worth whatever the scrap man will pay. Jan 7 the car had a cold engine stall problem. Brought it in. THey said the Air pump was bad, causing the problem. $700 for all the work they did) 2 weeks later. Cold engine stall problem. Wife restarted it, drove it most of way home. Car wouldn't warm up. ALmost home. Temp gage went from cold to overheat in a few seconds. Towed the car to Chrysler. They told me that the real problem of the stall was bad head gaskets. Temp caused heads to go. They tell me the fix is to buy a reman engine at $8000. THey also tell me that after I put the 8K in, I can trade it in for $1500, as once the engine has gone in it, it is scrap. I told them that the problem was that they didn't fix the gasket problem the first time I brought it in. I told them that if they wanted me to be a happy repeat customer, that they should give me $4000 trade in allowance for new car. Dealer trade in was $8000, before the blown motor. They didn't even try to sell me another car. I had been considering trading my Durango and my 1 ton for a new truck. The dealer hold back amount for a $20,000 vehicle is about $2000 dollars. They did agree to pay me $1500 plus 200 for unneccessary and incorrect repairs (out of the original $700). I am a customer who always has gone to the dealer for any major repairs. I am a profitable customer, formerly for Chrysler.
So, I am in the process of buying a RAV4, and not from the dealer who sold me the Durango.