TXU Energy Complaint - Please Do Not Use TXU
RICHMOND, TEXAS -- On November 24 I called to request a transfer of service on December 5, 2008 from my old address to my new address and to disconnect my service on December 16, 2008. On December 5th I went to my new address and there was power so I assumed that TXU activated the power meter and everything was connected. On December 16 I went to my old address to find power was disconnected now today December 22nd I have no power so I called TXU to see what is going on to ensure there is no power outage only to find that the original request to transfer service was not completed and that no one could not complete my service till December 23rd. I recently paid my bill which reflect my billing address as my new address but I have no service with TXU cause of my request was not completed.
Right now I am switching to Reliant energy cause I need a utility company that I can depend on, I actually didn't need service till December 17th but wanted to be sure to TXU had adequate time to complete the service. Today December 22nd the current tempeture is now 41 degress and there is no way I can keep my 8 month old son warm cause a technician can't come out till tomorrow cause of a error TXU has made which is beyond my control.
So I will dedicate my time to send this complaint out to different websites to warn current customers and also people who is shopping around for a new or different energy company about my horrible experience at TXU DO NOT USE TXU!