Avis Complaint - Rental Issue - Rental Issues
RALEIGH, NORTH CAROLINA -- I have rented my last car from Avis. First time they didn't have the car type I had reserved two months ahead of time. I was given an "upgrade" which was too small from my luggage to be in the trunk. Had to use the backseat for it, leaving the trunk empty. It also was a convertible, which in November is not nearly as warm, and, for my highway travel was very noisy. NOT GOOD.
Rented from them last week. This time the car was filthy. Cloth seats were terribly stained. The outside of the vehicle was covered with dark dirty smudges. It showed up really well on the white car. The registration was expired, and there was an ant infestation in both front wheel wells. We found all this on day two as we had rented at night. We had to buy ant spray from a home improvement center along our route.
The "courtesy" bus driver did not assist with luggage on either occasion. I complained to corporate on each occasion. No response either time. They aren't the cheapest so I would expect a lot better than we got. Avis is on my black list, joining Alamo. You would think that car rental would have gotten better in recent times. I haven't seen improvement in experience.