Company Response on 1/8/2009:
North American Bancard works very diligently to resolve all customer issues and complaints. Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity. We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle. Occasionally we, like any other large company, may make a mistake or mishandle an issue. When these are brought to our attention we resolve them to the best of our ability. Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders, all we ask is the opportunity to recover well.
First and foremost, NAB would like to apologize for any inconvenience that you may have experienced.
In regards to the fees that have been questioned, your individual Agreement will clearly list on page nine of the terms and conditions all the fees that may apply to your account.
Our records due show that a transaction for $188.00 was processed on December 12th and there was a delay due to the fact that Authorized.net needed to be contacted. Once that was handled by you, a bank account change was requested, delaying the deposit of the funds once again. After monthly fees for the months of August-November 2008, that were unsuccessfully collected due to the bank account change, were discounted from the $188.00 transaction the balance of $88.51 was released for deposit on January 6, 2009. Collection efforts have also been stopped as the past due fees have been collected.
If you feel that your account was incorrectly debited, or your fees have been inadequately advised, we would need specific information in order to properly address the concerns or correct any errors. Please have your Merchant Account number ready, and contact our Customer Service Department at 800-226-2273, extension 1300 so that your specific situation may be properly researched and addressed.
Director of Customer Contacts