Sears Complaint - Kenmore Elite Washer And Dryer
COLUMBUS, OHIO -- We purchased a front load Kenmore washer and dryer from Sears 3 years ago, after having been customer of theirs' for major appliances for many years. We had problems with the washer from day one, and 14 pages of service calls (and charges) to prove it. No question the product was a lemon, but we were never given any satisfaction and just "had to live" with the problem of water never draining out of the tub and a constant mildew odor in the machine and on just laundered items. Then the heating element on the dryer went- it's 3 years old!!! We had the option to repair it ($345) or replace. We took our problems to the Sears store manager, where we purchased the washer/dryer. After ONE MONTH of phone calls and e-mails back and forth, we were told there was basically nothing we could do, and that they have numerous washers and dryers at various price points that we could purchase. In our negotiations, we told them what we wanted...the washer replaced with a comparable one, that we would purchase at full price a dryer and we were also in the market fro a flat screen TV and a Wii, which we would purchase from them. NO GO!!!
They have lost us a customers FOREVER- I will NEVER step foot in a Sears again, for anything! And we did purchase a new washer and dryer from HHGregg and they have been so helpful from the instant we walked in the store! I'm so glad that in this economy Sears business is so wonderful they can afford to lose long standing customers.