Kmart Complaint - They Do Not Follow Their Ads
HERMITAGE, PENNSYLVANIA -- My wife and I was in the Kmart in Hermitage PA and she was wanting to get a couple of things for her son that were licensed by the NHL, Kmart had a sign up that all these things were on sale. We went up to the register and when the cashier rang up the purchases, they came up regular price. So we ask her, she then got the head cashier who said these particular things were not on sale, and I said that is not what the sign said, she said it again, so I said I will go back and get the sign and prove it to them.
So I went back and got the sign and brought it up, and she still denied that the sign meant just certain things, well, this was one of their many generic signs they have around that says all licensed merchandise is on sale, she then gave the cashier permission to override the register price and give it to us at the sale price, not grant it, why should you have to give permission to give a customer something at a sale price, when it is advertised? If we had been smart we would have just left it and they would not have gotten any money from us, we spent about $100.00 that time, we could have went to Walmart and got the same things. But we were there.
So many people do not fight for the sale price, they just let the store lie and let them store get away with it, not me. If it is on sale, then give it to me at the sale price or else do not advertise it, that is considered "switch-and-bait" and that is illegal.