Direct Shopping Network Informative - Response Regarding DSNTV Credit On Returns - Return Credit Time
Return Credit Time
GLENDALE, CALIFORNIA -- As a gem collector of some time and renown-i have had many dealings with DSNTV as a entity as well as prior and subsequent dealings with a few individuals who work and have worked there...I have also had a great deal of experience selling gems and jewelry online, in a retail store I co-owned, and on television as a consignor to vendors extant. One thing I know personally is this-returns are a fact of life, and very time consuming especially in a high volume TV environment...People return items there primarily because they fail to resell a product purchased for that reason..And just imagine having to process these-it is not as simple as just RTS and refund...All of this product must be checked for damage, gemologically inspected to verify one is not being conversion swindled with fake gems, etc etc.-Multiplied by scores of returns all with special circumstances and controls..
Let us all reason together-with all the benefits at DSN, GSN, JTV and others-lets be fair and realize these good people are only human and if we get a refund in thirty days when we have option on their money in merchandise for up to the same thirty days-is it not just a bit unfair to complain about it???
Respectfully submitted, the gemman