Circuit City Complaint - Poor Customer Service
CARY, NORTH CAROLINA -- This past month my family bought a nice Flat screen TV from Circuit City from Cary, NC with them to install and calibrate it. The installation job was over a thousand dollars to be placed over the fireplace.
The installation person comes out and looks around with a sheet a paper looks around. Tells me I only need to have 30 foot HDMI cable. Never takes any measurements to estimate the amount of cable needed. I went back to the store showed them the sheet of paper and they exchanged the installation for stand with the calibration to be done to the unit.
After several weeks I return to the store and talked the manager about the situation again. He said that it was suppose to schedule at the time of the sale. Well it was not. The assistant store manager knew and never followed up to see if I was satisfied. I return the calibration and the Customer Service representative was unfriendly, and told me I would have to return with my credit card. Through out this process they have not need it. After talking with the manager she almost throws the cash money at me, with no explanation.
Well I warned her that I was not happy with situation and this could happen. After I pay off the TV I will never shop with circuit city ever again. As far as Firedog don't waste your money find some or do it yourself.
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