Delta Airlines Complaint - Stolen Items From Luggage
PHOENIX, ARIZONA -- Well, Merry Christmas, the season of giving. At least, that's what I thought.
You see, recently on flying on Delta airlines to visit my mother, my baggage way "lost" during my travel. While that was an inconvenience, I can understand errors occur and mistakes happen. And they delivered my luggage to me promptly.
Now, I opened my bag almost immediately when I received it, and to my horror, my Christmas gifts, three video games, had been stolen from my bag. Now, I immediately called delta services, they directed me to the site and I filed a claim and I'm still still pestering them, even now. However, the mere process of filing a report on stolen items, with little hope of hearing back about it, is shameful. You feel wronged and violated, and Delta seems to avert their eyes and disassociate themselves.
I've flown with delta my entire life, this is no exaggeration, but this act of violation and indifference is making me consider taking my business elsewhere, as I have no wish to pay these people to take advantage of my trust.
I know these things happen, but they shouldn't, and neither should you or the company let it happen.