Air Canada Complaint - Flight Cancellations And Horrible Customer Service
CALGARY -- Christmas this year has been plagued by weather problems that have been affecting flights. However Air Canada not only has the most cancellations but also the worst customer service I have ever seen.
Our original flight on December 22 was cancelled minutes before we were to leave for the airport. Understandable as many flights were cancelled that day. However, after waiting on hold for 2 hours to try to get another flight, the earliest we could get out was boxing day. But, I could keep calling back and waiting for hours on hold as other flights could come available and they would not phone customers when flights became available. I guess if I had payed the extra $35 bucks for their "customer service plan called On My Way Assistance" I would have gotten some service? I phoned again on December 23 and waited on hold for an hour and was able to book space on a flight leaving that night. We arrived at the airport and found out that the flight was late. 15 minutes to boarding we find out (only by looking at the departures board) that our flight was cancelled. There was not an Air Canada employee to be found. In fact, we noticed that a few minutes before the flight cancellation came up they closed the customer service desk and left. After a while one very rude employee came out and basically told everyone to go home, that nothing was going to happen anytime soon and to phone again tomorrow. This man was very rude and refused to even answer simple questions as to why the flight was cancelled.
Trying to re-claim our luggage was also a disaster as they had just dumped that bags from the 2 cancelled flights in a pile for everyone to try to sort through. Again, not an employee to be found anywhere to help out or answer questions.
I have currently been on hold for 1/2 hour trying to get through again, but Christmas has been ruined. What I would like to know is why all of these Air Canada flights on the 23rd have been cancelled while West Jet flights are taking off and landing just fine. I have never been a fan of Air Canada service, but after this I will never, ever fly with them again.