T-Mobile Informative - Disrespect For Customers
BREA, CALIFORNIA -- I had been T-Mobile customer for almost 4 years and, although their coverage was not good in many areas, was basically satisfied with it for the very small needs of my family. At least my home in Claremont had good reception. Problems started when I moved to Brea and soon discovered that at my new home there is no signal at all.
After spending some time in T-Mobile service centers around and hearing that the area should be serviced OK, I made my own investigation and detected that only AT&T/Cingular signal is received there. After this I came to T-Mobile service center again and asked them to provide a roaming through AT&T cell towers in Brea. The answer was simply ‘No’, because officially my area was covered by T-Mobile. Then I went to their online customer support and sent two e-mails about my problems and asking to provide the roaming.
As you could guess, there was no answer, no excuse and no suggestions how to restore my communications.
After living a month without connection I had no other option except switching to AT&T. And today I got a $200 cancellation fee bill from T-Mobile, because my son upgraded his cheap phone almost a year ago and got another cheap one with 2 years of extended contract. They are not interested in the fact that we have another 2 phones on our family plan, which are more than 2 year old. It’s clear they are not interested in customer problems, only charging you as much as possible.
Sure I will pay the bill, because there is no formal reason to dispute their claim, but none of my friends will ever subscribe to T-Mobile, if you ask me. I know the company came here from Germany and I have no idea about their practices there, but what I can see here is a clear disrespect for the customers.