Toys R Us Complaint - Thanks For Putting A Damper On Christmas
ST. CHARLES, MISSOURI -- Thank you...Toys R Us...for robbing me of an opportunity to give my two nieces their special gifts this Christmas.
First, the online ordering experience was tough. Your company charged my credit card twice. So my bank shut the card down because they suspected funny business.
Second, I ordered two Barbie Diamond Castle carriage sets...online...in plenty of time before Christmas. In fact, I ensured they arrived promptly by paying extra for UPS two-day shipping. However, your shipping department packed only one carriage set instead of the two that I ordered and PAID FOR! Even the packing slip indicates "Quantity: 2." But there was only one in the box.
I couldn't recover from your mistake in time. I live in Chicago. I had the toys sent to my sister's house in Missouri, where I would be spending the Holiday. So when I arrived from out of town, sat down to wrap gifts with my sister, I discovered your mistake. I am not going to be able to give the one toy you did decide to send to one niece and not the other! How dare you!
I had no hope that I would reach your office on Christmas Eve. But I looked on your website for an email address. Nothing. And by the way...your website claims your 800 number is available 24/7. But when I called customer service, I was given a schedule...Monday through Friday 24 hours, Saturday closed at 8pm, Sunday closed at 8pm. That is NOT 24/7. The "7" part of 24/7 means SEVEN DAYS A WEEK!
This is absolutely the wrong economic climate to be treating existing, paying, customers this way. I am posting this story on my networking sites, and telling coworkers, friends, and family. You didn't ruin my nieces' Christmas. But they will wonder why their Aunt decided not to get them something this year. So thanks for ruining mine!
Wendy, Chicago, IL