Spirit Airlines Complaint - Disregard For Customer Service
I am a frequent flier and have been for the past 20 years. Although I have had my share of what could be considered horrific experience with all the airlines I have ever used at one time of another, I will NEVER use Spirit Airlines again.
The travel experience with Spirit seemed doomed from the beginning. I was traveling to Peru to visit for the holidays and packed my usual two checked bags for International travel with gifts and clothes. I had booked the flight online 40 days prior to departure and every time I attempted to prepay for the baggage I was not allowed to pay for the second bag. After two days of attempting to talk to a live human being I finally make contact but was treated with extreme rudeness because I could not understand anything the agent said. I finally assumed that I would have to pay full price for my second checked luggage and asked the agent if that was correct and she said “yes.”
My flight was scheduled to depart December 13, 2008 at 7:00am. I parked my car at the Economy parking lot and took the shuttle to the terminal, arriving at approximately 4:45am. I was the first person in line and the counter agent arrived at 5:00am and placed a poster on the counter stating that only one checked bag was allowed from December 1, 2008 until January 10, 2009. I immediately felt sick and was hoping that I would still be allowed to pay for the second bag. I asked the counter agent and she just held her hand up to let me know she was not ready to perform any service just yet. She walked away fro the counter and returned 5 minutes later and addressed me. She then told me that I would only be allowed to take one bag; no exceptions. So I requested that she process my one checked bag and give me my boarding pass so I would not need to get in the back of the line. She refused to process my ticket and was extremely rude in telling me to do something with the extra bag and get back in line.
I literally ran to the shuttle bus stop and returned to my car with on bag and ran again to catch the bus before it left the lot. I barely made it to my gate on time.
The return trip was worse. My flight left Lima Peru at midnight and arrived in Fort Lauderdale at 6:30. My connector flight was scheduled to leave within an hour and 10 minutes my arrival at Fort Lauderdale. After going through customs I look at my boarding pass and for the first time realized they had changed my flight to 2:00pm. I sat around the airport for more than 6 hours to make my connection. When I arrived in Fort Lauderdale I waited for my bag at the carousel. When the carousel stopped I assumed they had lost my bag. I went to the baggage claim area and there was my bag. It had made the original flight on which I was to fly.
No apology. No explanation. My flight from Fort Lauderdale to Washington had many empty seats. I assumed that Spirit had a higher demand for my earlier seat and chose to let me hang out for their convenience.
Never again Spirit. I work in the avaition industry and will definitely pass the word