CVS Complaint - CVS Customers
NEW YORK -- My complaint is about all of you customers complaining here. I have read as many reviews as I could stand at the moment, but please. I know all CVS stores are not perfect, but please don't base your opinion of CVS and its employees as a whole on one bad experience you've had at a single CVS store.
Believe me though, you customers can be just as bad to use as (and other customers in our stores) as our employees can be to you.
Let's make a list of all the tings I can remember people complaining about...
The DAY after a power outage caused us to close our store at 10AM because our heat wasn't working, ALMOST EVERY CUSTOMER complained that we didn't have our sales signs up and that they had no idea what the prices were and where sales items are. After being extremely polite to EACH AND EVERY ONE, explaining the situation to each of them, and letting them know we were trying our hardest to fix the problem, most of them told us we should do our jobs better. Excuuuse me?
Second Case: Customers who talk on their cellphones while being rung out. What the hell are you thinking? We are human beings and deserve your respect. Our jobs require us to talk to you in order to see if you have a CVS card, or if you are going to attempt to pay for gift cards with a check (which you cannot do), or if you would like a bag. So if you are on your phone and we interrupt you to ask that sort of useful question, DO NOT yell at us. It is our job. And when we don't, and you get charged full price for a sale item because you couldn't take the time to get your card for us after we've asked you multiple times, too bad. If you bring your receipt right back in and GET IN LINE, we will be happy to fix it for you. Don't expect just because you were in the store and rung out first that you can skip ahead of all the other customers so we can fix the mistake.
If we ask you if you want a bag, or if you want a larger bag for larger purchases, don't answer with "Oh, if you have one!" If we didn't have the freakin' bags, we wouldn't have asked you if you wanted one! What are we gonna do, ask you if you want one, and when you say yes go "Oh sorry, we don't have any!"
If we ask you for ID when you buy cigarettes or medicine, humor us. We're supposed to ask anyone who looks under 27 years old. If we ask and you don't have it, we can't sell the product to you. It's that simple. There is no way around it, so don't try to get us to let you buy it anyway.
Just because someone up in the front of the store is not wearing the white lab jacket doesn't mean they know nothing about photo. Most CVS employees (at least at my store) know enough to do the basics for digital orders, and EVERYONE knows how to put a photo order in the system and run the film.
If you see us all the time at CVS working, but we have no personal relationship at all, DO NOT ask us questions when we are in off hours. At lunch, go ahead, because we will be in uniform. But if it is our day off, LEAVE US ALONE! We don't make you take your work home with you, don't make us take ours.
If we answer the phone, guess what? WE'RE OPEN!
If we tell you we are open till midnight, don't say "Oh, that must suck!" because guess what, it does, and we don't need you to remind us.
If you knock something off the shelves, but the freakin' thing back. You are right there, our shelves are low enough so anyone can reach, so just put it back.
If we are helping another customer, don't interrupt. Wait until we have finished helping that customer, or go find another employee...at least two are scheduled at a time!
DON'T toss money at us. This seems to be mainly older men, but for god's sake, we are people! Handing us the money will get you out faster than tossing it at the counter so it bounces, or throwing it at us. Do we throw your change at you? (not at MY store we don't)
Unless we are in danger of physical harm, don't touch us! Some people are uncomfortable with that, and also we might take it as a form of physical harassment. So just don't do it ok? Just pretend we are all contagious and you don't want to get sick...'mkay?
If we tell you that beyond the shadow of a doubt an item is not there, don't make us look for it unless you ask how we know. Most times a customer has just asked us and they had us call every store in the area to see if anyone was carrying it still (case in point: The Ove-Glove)
If you need help finding an item, ask an employee that is not busy helping someone else. One thing that annoys me to no end is seeing a customer wander the store for an hour, going through every aisle 4 times before asking. That makes us (ok, me at least) feel as if there is some reason you don't want to talk to me, and its a big confidence drainer.
If you come in to CVS a lot, get to know the cashiers! We generally get along with people, and tend to be a bit more helpful to friendly people who get to know us. Believe it or not, WE LIKE YOU! So talk to us, ok?
We (at my store) try our best to help you all.
So if you would, keep these things in mind next time you go into ANY store, not just CVS.
Thanks guys, hope to see you in my store soon!